What is the minimum balance that I need to maintain in the Savings Account?
You need to maintain an Monthly Average Balance (MAB) of Rs. 5000 in the Savings Account for Metro & Urban Branches, Rs. 2500/- for semi urban Branches and Rs. 500/- for Rural Branches.

What is the rate of interest applicable on the Savings Account?
Interest @ 3% pa is applicable on the Savings Account.

When is interest credited to the Savings Account?
Interest on your Savings Account will be calculated and credited quarterly.

When will I receive my account statement?
You will receive your account statement the month following every financial year quarter i.e. July, October, January and April.

Can I use any branch across India to operate my account?
Yes, you can access and operate your account from any branch of YBL across India. You can electronically transfer funds from one account to another account in any branch across cities. You can withdraw and deposit cash upto Rs. 50,000 per day at any branch.

Can I open a Demat Account with my Savings Account?
Yes, you can open Demat Accounts with your Savings Account.

Do I get, International Debit cum ATM Card, SMS Banking, Internet Banking, and PhoneBanking?
Yes. These services have been introduced to make banking a convenient and a hassle-free option for you. The International Debit cum ATM Card has been packed with additional features to convert it to a virtual bank.

What is the withdrawal limit on my International Debit cum ATM Card?
You can withdraw upto Rs. 25,000 per day from your International Debit cum ATM card. You can also use your International Debit cum ATM card at other bank ATM.

What is the minimum and maximum tenor for which Retail Term Deposit can be kept with YBL?
The minimum and maximum tenor for general/Senior citizen is 90 days and 50 years, respectively.

What is the minimum and maximum amount for which a Retail Term Deposit can be made with YBL?
The minimum amount is Rs.10,000/- and the maximum amount under Retail Term Deposit is Rs.99,99,999/-

What is the interest rate applicable for Term Deposits?
The Interest Rates on term deposit of the bank is subject to change from time to time and the same is provided on the website of the Bank and also available at every branch.

What interest payment options are available under Term Deposit with YBL?
Interest payment on Monthly (discounted), Quarterly and Annual rest is available under YBL Term Deposit.

What is Phone Banking?
Phone Banking is a telephone banking service that gives information about your accounts on a 24*7 basis from anywhere, at any time. It provides effective Resolution of customer queries, complaints and certain requests without visiting branch Channel. It also provides you with information about other products and services of the Bank. Phone banking service may be availed through the IVR (Interactive Voice Response) or manually assisted through Phone banking Executives. IVR mode is a self-service option for customers to access their Banking account details, using their Customer ID and Telephone Personal Identification Number (T-PIN).

How do you get started?
After account is opened, to avail phone Banking services customers can call Phone Banking and generate their 4-digit Telephone Identification Number (TIN) through Phone Banking executives. The TPIN needs to be changed during first time usage. The TPIN generated through Call Centre will have enquiry access only. For availing transaction requests through Phone Banking such as Funds transfer, Bill payment, Stop Payment requests, FD, DD Request, customer needs to visit branch and submit Financial access form. The form is to be forwarded to CPU for enabling FIN access in finacle. Once the flagging is done in Finacle, customer will get access to both enquiry and financial transaction requests through Phone Banking.

#Pls note, online TPIN through Phone Banking can be generated only for accounts eligible for Phone Banking services.

Following accounts are not eligible for Phone Banking services

1-Minors
2-Jointly operated accounts (where both signatures are required for operation)
3-Hindu Undivided Family (HUF)
4-NGOs
5-Co-operative Banks
6-Clubs, societies, associations, trusts, etc.

How do you access your account?
Customer Id and your 4-digit TPIN is all that you need to access your account and avail Phone Banking services.